In a CC-incapacitated scenario, when should the exit be opened?

• A. When the aircraft has come to a complete stop, unstrap from seat, check outside conditions, and on the Captain's command evacuate using all available exits, then remove incapacitated CC from the jump-seat and open the door.
• B. As soon as the aircraft comes to a stop, without any command.
• C. Only after all passengers have evacuated.
• D. After a delay to confirm there is no danger outside.

Answer: (A)

In this situation, safety hinges on following the Captain’s command and a clear, staged approach to evacuating quickly and without introducing new hazards. The Captain must direct the evacuation so everyone knows when and where to go, and so external conditions can be assessed first.

Once the aircraft has come to a stop, unstrap from the seat so you can move freely and reach the exit without delay. Check outside conditions to confirm it’s safe to open the door—look for smoke, fire, debris, wind, or any other danger that could put evacuees at risk. With the Captain’s command to evacuate, use all available exits to get people away from the aircraft as fast as possible; every additional exit shortens the time to clear everyone.

After the evacuation is underway or completed, remove the incapacitated cabin crew member from the jump-seat to clear the area and enable you to access and open the door properly. This sequence minimizes risk to yourself and passengers and ensures the door can be opened safely for a rapid exit.