Which statement is NOT listed as part of Crowd Control Procedures?

• A. Maintain calm and quietly observe; avoid giving instructions.
• B. Stay in control, do not let pax take control.
• C. Be forceful and shout with authority.
• D. Move all survivors upwind of aircraft at safe distance.

Answer: (A)

In Crowd Control Procedures, the emphasis is on guiding people with clear, calm direction so order and safety can be maintained. Simply watching quietly and withholding instructions leaves the crowd unsure of what to do, which can let tensions rise and opportunities for unsafe behavior to emerge. Clear, active guidance helps people understand where to go, what to do next, and how to stay safe, which is why issuing calm, direct instructions is a core part of how they’re handled.

The other statements fit with that approach. Staying in control and preventing others from taking over is essential to keep everyone moving safely and to avoid chaotic crowd dynamics. Being firm and using a commanding voice can be necessary to grab attention and convey urgency when needed, rather than letting the situation stall. Moving survivors upwind of the aircraft to a safe distance is a safety measure aimed at reducing exposure to hazards and keeping people out of danger.

Therefore, the option that suggests maintaining calm and quietly observing while avoiding giving instructions is not listed as part of the procedures.